FAQ's
Store Profile & Legitimacy
Q1: Where is Annie's Fashion located?
A: Our physical storefront is located at 3174 Fulton Rd, Cleveland, OH 44109, United States. All digital operations, inventory management, and fulfillment are handled directly out of this location.
Q2: What are your operational hours?
A: Our team operates Tuesday through Saturday from 11:00 AM to 6:00 PM EST. We are closed on Sundays and Mondays. Online orders can be placed 24/7, and processing begins on our next active business day.
Q3: How can I reach your customer care team?
A: You can contact us directly by phone at +1 (216) 651-6222 or via email at contact@anniesfashion.shop. Every inquiry is handled personally by Annie or a member of our small Cleveland team—we do not use automated chatbots or third-party call centers.
Q4: Why does your online catalog focus on casualwear while your physical boutique handles formalwear?
A: While our brick-and-mortar storefront on Fulton Road has long served our local Ohio community with specialized bridal, formalwear, and evening apparel, our online storefront is a dedicated platform featuring our hand-curated digital collection of contemporary, everyday casual women’s apparel.
Q5: Is Annie's Fashion a dropshipping website?
A: No. We are an established, independent physical boutique business. Every single order placed on our website is physically received, inspected for quality control, hand-packed, and shipped directly from our Cleveland, Ohio storefront facility.
Shipping & Delivery Transparency
Q6: How much do you charge for standard shipping?
A: Standard shipping is 100% free ($0.00) on every single order. There is no minimum purchase amount required, no hidden handling surcharges, and no processing fees added at checkout.
Q7: What is your daily order cut-off time?
A: Our daily order cut-off time is 5:00 PM EST, Tuesday through Saturday. Orders placed before 5:00 PM EST begin processing the very same day. Orders placed after this time, or over the weekend (Sunday/Monday), are prioritized the following business morning.
Q8: What is your standard handling and processing timeframe?
A: Our handling time takes 1 to 2 business days (Tuesday–Saturday). During this window, our local team pulls your inventory, verifies garment quality, packages the items securely, and transfers custody to our shipping couriers.
Q9: What is the transit delivery window?
A: Once safely dispatched to our shipping couriers, standard transit time takes between 3 to 5 calendar days to reach your destination. Because courier networks transport packages through the weekend, your shipment stays in motion 7 days a week.
Q10: What is the total delivery time I should expect?
A: Combining our internal handling window and courier transit time, your parcel will arrive securely at your doorstep within 4 to 7 business days from the exact moment you complete your checkout.
Q11: Will I receive a tracking number for my delivery?
A: Yes, absolutely. As soon as your shipping label is generated and your package leaves our hands, our system sends an automated shipping confirmation email containing your direct courier tracking link to monitor your delivery in real-time.
Q12: Can I alter or redirect my shipping address after checkout?
A: Because we process orders rapidly to meet fulfillment timelines, we cannot modify, reroute, or cancel shipping addresses once a parcel has been handed over to our courier. Please carefully audit your delivery details during checkout.
Sizing & Apparel Fits
Q13: How do I ensure I am ordering the correct size?
A: Because we source our apparel lines from multiple independent contemporary clothing designers, garment dimensions can vary between unique styles. To guarantee a worry-free checkout, we publish an explicit, custom measurement size guide on every single product page.
Q14: Why do your internal size tags run smaller than standard US sizing?
A: Certain boutique items in our contemporary catalog are sourced from international design groups using global sizing frameworks, which typically fit 1 to 2 sizes smaller than classic, relaxed US measurements. The dedicated size charts on our product pages translate these metrics perfectly to match standard US fits.
Payment Gateway Security
Q15: Which card networks do you accept at checkout?
A: We support a wide array of secure debit, credit, and international card configurations. You can complete checkout using Visa (including Visa Electron), Mastercard (including Debit Mastercard and Maestro), American Express (AMEX), Discover, Diners Club, and JCB.
Q16: How does Annie's Fashion secure my transaction details?
A: All checkout paths utilize a fully secure, 256-bit SSL encrypted socket connection. Your sensitive card details are transmitted directly to a PCI-compliant payment gateway provider—our internal servers never see, access, or store your full card numbers or CVV codes.
Q17: Will my order be subject to sales tax?
A: In complete compliance with regional tax regulations, applicable state and local sales taxes are calculated transparently at checkout based entirely on the destination delivery zip code.
Returns, Refunds & Exchanges
Q18: What is your standard return policy window?
A: If you are not completely satisfied with your purchase, you have a 30-day window from your order’s confirmed tracking delivery date to request a standard return.
Q19: What conditions must items meet to be eligible for a return?
A: Items must be completely unworn, unwashed, scent-free, and returned in their original packaging with all product hangtags firmly attached. For strict public health and hygiene safety protocols, shapewear, corsets, swimwear, and intimate camisoles cannot be returned once opened or tried on.
Q20: How long does it take for a refund to process?
A: Once our team physically receives and inspects your returned items at our Cleveland boutique, approved refunds are initiated back to your original payment card within 10 business days. Please allow an additional 3 to 5 banking days for your financial institution to post the balance to your account statement.
Find Us & Get in Touch
Annie's Fashion
3174 Fulton Rd, Cleveland, OH 44109, United States
Opening Hours:
Tuesday – Saturday: 11:00 AM – 6:00 PM
Sunday - Monday: Closed